General Terms & Conditions
The Vivian Amberville website is a subsidiary of Creascriptum. The General Terms & Conditions of Creascriptum apply to the user of this website. You can download the General Terms & Conditions by following this link.
Summary of relevant conditions
- Our prices are in Euro currency and including applicable tax (VAT).
- By confirming your (pre)order, you are establishing a binding agreement in which you are committed to pay the agreed sum.
- You may cancel a preorder up to the release date, by sending an email to firstname.lastname@example.org with your order number.
- Any delivered products may be returned within 14 days of delivery, provided they are unused, undamaged and in the original packaging. If received by Creascriptum in proper condition, a refund will be made within 30 days. If the products are received but are damaged or without their original packaging, Creascriptum may reduce the refund with the costs necessary to repair or repackage the product.
- Any digital product, such as an eBook, may be eligible for refund up to 14 days after receiving the download links, provided that the products have not yet been downloaded. Downloading the product will invalidate any refund request, even if it is within 14 days.
- Please announce any return or refund request by email to email@example.com with your order number.
For any questions about ordering, our terms & conditions or returns and refunds, please contact us by email: firstname.lastname@example.org.